Orcas Online Policies & Terms of Service
Client agrees to pay all fees, including the monthly service fee, set up fees (if any) or any other fees set forth below.
Client agrees to pay by one of the methods specified below. There is a $25.00 service-processing fee for each returned check, declined credit card or declined electronic payment transaction (EPS). Changes in automatic payment methods must be received by the 10th day of each month.
Clients monthly billing cycle begins on the first day of each month of service and ends on the last day of that month. Dependent upon the activation date (sign-up), the first and last months may be pro-rated.
Automatic payments by credit card or auto debit are processed on the 1st day of the month of service.
A discount is available to clients opting to pay on an annual basis.
DSL & WIRELESS:
Clients will receive a monthly invoice by electronic mail (e-mail) to the email address listed on the account. Clients are invoiced for the following month (e.g. on the 15th of June, an invoice will be sent out for July service). Clients who pay by auto-debit or credit card will receive an email record of their invoice.
HOSTING & ADVERTISING
Clients will receive a MONTHLY, QUARTERLY OR ANNUAL (according to the arrangements made at the time service begins) invoice by electronic mail (e-mail) to the address listed on the account. Clients are invoiced in advance for the following month, quarter or year, depending on the terms of service.
Clients who are delinquent on their account beyond 10 days are subject to deactivation. Accounts that are more than one month unpaid may be deactivated and will continue to accrue the specified monthly service charges until the Client contacts the Provider and brings the account current. Delinquent accounts will be assessed a $20.00 late fee. Orcas Online, Inc. reserves the right to restrict access to email and website information upon deactivation. Accounts that are more than 30 days in arrears are subject to deletion of email and/or files at the discretion of Orcas Online, Inc. management. A reactivation fee may apply.
To protect your rights and for proper documentation, termination requests must be in writing. Emailed notifications should be sent to firstname.lastname@example.org. Because payments are processed in advance, your final transaction may be pro-rated and a refund processed as necessary.
In the event of default and referral to an attorney or collection agency, Client agrees to pay all costs of collection including reasonable attorneys fees. Client acknowledges and agrees that interest at a rate of 1½ percent per month will be charged on all balances remaining unpaid after 30 days from the date said amounts are incurred.